Customer Service Policy:
The Big Happy Fun Company is committed to providing exceptional service to our business clients. Our customer service policy ensures that all interactions are handled professionally and efficiently.
Communication:
We will respond to all inquiries within 24 hours during business days.
Communication channels include email, phone, and our website contact form.
Order Processing:
Orders will be processed promptly and accurately based on agreed turnaround schedules.
Clients will receive updates on the status of their orders, including confirmation of receipt, production progress, and shipping details.
Quality Assurance:
We will maintain high standards of quality for all products.
Any issues or defects will be addressed immediately, and replacement products will be provided if necessary.
Return Policy:
Returns due to inferior quality will be remade or refunded.
No returns are accepted for design issues after the client has signed approvals for the designs.
Materials deposit is non-refundable after the client signed approvals.
Feedback and Improvement:
We encourage clients to provide feedback on our products and services.
This feedback will be used to continuously improve our offerings and customer experience.
Confidentiality:
All client information will be kept confidential and used solely for the purpose of fulfilling orders and improving our services.